Family Resources

As with any major life change, choosing to move into a senior living community is as personal as the person making the decision. There is no clear-cut, step-by-step template that tells you or your loved ones exactly when it is time to consider a senior living community. At Harmony, we want to make the transition to our community as easy as possible. We have provided a list of family resources below to help you find the perfect senior living home for your needs. However, there are numerous signs that a new living arrangement is needed, such as inability to manage a home, assistance with meals, medication management, loneliness, and other issues. Our communities are designed to put you in control of how you live in this next chapter of your life. Contact us to set up a tour and learn more about how to make the move with us today!

Resident Feedback Hotline

Our focus is to ensure that we are delivering excellent care and services to our senior residents every day. We know that we always have the opportunity for growth and one of best ways to identify those areas is through resident feedback. In partnering with Syntrio, a third-party ethics hotline, Harmony families are equipped to voice their opinions and concerns with complete anonymity. Contact us via Syntrio at 833-591-9299, Keyword: harmonyresidentfeedback or by clicking Syntrio below.

A Service Provided by Syntrio | Confidentiality Commitment
Syntrio is an independent provider that assists your organization to identify improper activity. We are committed to protecting the identity of all persons who use our secure reporting system. Reports are submitted by Syntrio to the organization's designee, and may or may not be investigated at the sole discretion of the organization. Although we will not disclose your identity without your express permission, it is possible that your identity may be discovered during an investigation of the matter reported because of information you have provided.

Continuum of Care

An important part of feeling confident in your senior living decision is the ability to age-in-place. Our flexible options and multiple care levels enable us to respond to changing abilities and needs. At Harmony Senior Services we offer Independent Living, Assisted Living, and Memory Care all under one roof. Our continuum of care offers you consistency with our wonderful associates. You will have the same Executive Director, Dining, Programming, Billing, and compassionate Care associates. Regardless of your current care level, the same familiar faces you know and trust will always be there to offer you exceptional care and service. All of our apartments are designed with the same aesthetics, comparable square footage, and finishes that allow you to feel like home in each stage of care.

On-site Rehab and Medication Management

Our licensed healthcare experts conduct assessments to determine the best fit and benefits of Independent Living with supported care or Assisted Living. We work with you and your family to create a personalized care plan. We ensure the quality of life, maximize impartiality and peace of mind for the family in each of our care levels. We cater to the whole person, meeting such needs as assistance with medications, scheduling healthcare appointments, or offering a friendly escort to meals and activities. Harmony has partnered with Powerback Rehab in over 30 of our communities to provide state-of-the-art care to all residents.

"I would like to take this opportunity to commend you and your entire staff for the nurturing and excellent care which was provided to my mother, . Mom arrived at Harmony at Oakbrooke in November 2019 and was in a wheelchair at the age of 95 unable to walk very far on her own. Within a month of arrival, she was walking with the aid of a Rollator to all her meals and visiting with newfound friends. This was all brought about by the excellent in-house physical and occupational therapy she received and encouragement by your staff. Under the very watchful care of your team, Mom made it through the pandemic, receiving all vaccines and boosters. She did contract COVID in August of 2022 but recovered with only mild symptoms. I would like to recognize Erica and Barbara for their dedicated service. They were each with Mom from the time she arrived until she departed, providing compassionate care with grace. I also wish to thank you personally for your compassionate advice and counsel in her final weeks. While the family will mourn the loss, we are eternally grateful for the care she received, especially in her final days."

Thank you so much!"

Harmony Journeys

Harmony Journeys - a collaborative life enrichment program designed for all Independent Living, Assisted Living, and Memory Care residents. Harmony Senior Services' skilled care, dining, and activities teams worked together to create a unique adventure that will transport our residents around the world. Each month Harmony will try new foods, hear new music, participate in virtual tours, and learn about a new country around the world all from the safety and security of Harmony’s luxury senior living communities! Contact your local community to join our monthly theme night dinner or another of the fun monthly Harmony Journeys events!

Restuarant Style Dining

Our in-house chef designs each menu to celebrate new flavors while honoring the favorite recipes our residents have come to know and love, helping delight even the most selective diners. Residents of our Independent Living enjoy one chef-inspired meal daily included in their rent, as well as their own full-size kitchen designed for daily cooking. Residents of Assisted Living and Memory Care enjoy three chef-inspired meals per day along with an in-home kitchenette, perfect for preparing a quiet snack or a cup of morning coffee. Residents are welcome to add more meals to their plan as needed. Peruse our sample menu, and join us for brunch or a special event at your local Harmony community!

View a Sample Menu

As a Family Serving Families company, our Memory Care program reflects the same commitment to caring for families looking for support with Alzheimer’s and dementia care. The impacts on a family caring for a loved one diagnosed with dementia or Alzheimer’s are complex and at times, unsettling. This is why Harmony places such an important focus on our Memory Care program – Harmony Reflections. As you join the Harmony family, you will be integrated into the care and wellness that we provide each of our residents in Harmony Square.

How To Choose the Right Community

Whether you choose to live in a Harmony senior living community or not, finding the right situation is important. Use the following list of suggestions adopted from the Assisted Living Federation of America as a guide to choosing the right community for your senior years.

Sharpen Your Focus on the Decision at Hand.

Before you start your search for senior living options, consider these key questions:

What do I really know about the different senior living care options?
What is the best way to get accurate, objective information?
How would I like to describe my personal successful outcomes a year after move-in?
Can I afford to live at the community-both now and in the future?
Can I make the important distinction between price and value?

You may quickly realize that you know very little about long-term care options. Most seniors and their families are in the same boat early in their decision process. But there are some ways to identify a well-run retirement community that’s right for you.

Focus On Three Important Issues:

Quality of life
Standards of care
Cost and value

Define and Pursue a High Quality of Life

It is difficult to define quality of life as we age and how that quality of life might be fulfilled in a senior living community. Favorable expected outcomes frequently mentioned by seniors and their families include:

Comfort and peace of mind
Affordability and financial security
Quality and value
Very high standards of care
Optimized independence
Socialization
Experience/adventures/nostalgia
Individual recognition
Intellectual stimulation
Self-expression and fulfillment

Prioritize High Standards of Care

In seeking a residence, pay particular attention to clinical procedures and technological innovations that are used daily in the community. You also want to be sure that staffing levels are consistent with high standards. Family members should get answers to these questions:

How will you respond if my loved one has a medical emergency?
How will you continuously monitor my loved one’s condition without an unusual invasion of privacy?
How will you monitor and deal with the possibility that my love one’s condition may change?
How would you describe how you staff the community 24/7 to provide the kind of care my loved one will need?
On average, about how many minutes per 24-hour day does a resident like my loved one receive direct, hands-on assistance?

Find a Reasonable Balance Between Affordability, Price, and Value

Senior living is a value-enhanced and service-enriched offering – and as such, it may appear expensive. But with the variety of options available and a careful look at true living expenses, you may be less sensitive to price. Put costs in perspective by first objectively evaluating your or your loved one’s current cost of living. You may be surprised to find that cost of living at your home is higher than living in a community. This can be especially true when you consider expenses like real estate taxes, home maintenance, and insurance, along with the comprehensive services that are all provided by a senior living residence.

Throughout your life, you’ve probably been conservative in making most of your purchase decisions. If senior living is the right fit, it will likely be the most important purchase you ever make. So should you seek the lowest price – buying a commodity – or decide on a comfortable, high-value community of choice? It’s important to both consider affordable value and optimum life satisfaction.

Balance First Impressions with Reality

Take first impressions of a senior living community seriously, but balance those initial impressions with other factors. Some first impressions might include the overall neighborhood setting – the quality of the landscaping, the campus layout, and the residence’s exterior. When you enter a residence, think about your comfort level. Check out the public spaces and remember they are a shared extension of the private living space. Remember that you aren’t trying to replace the total living area of your current home. You’re making an informed trade-off between a relatively large home with a more appropriate sheltered living that offers an extensive array of services specifically designed for this stage of your or your loved one’s life.

Get Several Detailed, Objective Inputs

Always get a balanced perspective about life in a community you’re considering by talking to the professional staff, current residents’ family members, and the residents themselves. Ask about a typical day and how staff are involved. Ask about opportunities for social interaction. Most importantly, ask current residents and their families:

How do you currently feel about your earlier move-in decision?
How did you work through the complex decision-making process?
What were the biggest hurdles you overcame before you actually made the decision?
If you knew then what you know now, what would you do differently?

Family Resources

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